Refund policy

Return & Refund Policy

At RightWay Bedding, we value customer satisfaction and are committed to delivering high-quality products. However, due to the nature of mattresses and bedding items, all sales are final unless the product arrives damaged or defective.

Damaged or Defective Items

If you receive a product that appears to be damaged or defective, you must notify us within 48 hours of delivery by emailing rightwayretail24@gmail.com. Please include the following:

  • Your full name and order number

  • A clear description of the issue

  • Photographs of the damage or defect

To be eligible for a return or replacement, the damage must be verified as a manufacturer defect or shipping issue.

Important: Unboxing Instructions

Each product comes with clear instructions inside the box on how to safely unbox your mattress.
It is critical that you follow these steps carefully to avoid accidental damage during unboxing.

We do not accept returns for damage caused by sharp objects such as knives, scissors, or box cutters used to open the packaging. Any punctures, cuts, or tears resulting from misuse will be classified as negligence and will void eligibility for a return or refund.

RightWay Bedding is not responsible for damage due to improper handling or failure to follow the provided unboxing instructions.

Return Process

  1. Email us at rightwayretail24@gmail.com within 48 hours of receiving your order.

  2. Include your order number, a description of the issue, and clear photos of the damage.

  3. If approved, we will provide return instructions and process a replacement or refund.

Unauthorized returns will not be accepted.

Refunds

If a refund is approved, it will be issued to the original payment method. Refund processing times may vary depending on your financial institution.